The New Hope Center for Reproductive Medicine appointment policies and cancellation policy. Please call us for more information.
The New Hope Center for Reproductive Medicine exists to provide specialized reproductive healthcare in a professional and courteous manner, respecting the dignity and rights of our patients and staff, We know that the customer’s perception about quality of healthcare is affected greatly by the atmosphere in which the care is delivered, communication, and the attitude of staff members during each customer encounter. We strongly believe that personalized attention and clinical excellence promote a positive customer experience.
Patients are asked to arrive on time for their scheduled appointments to provide adequate time for check-in to the clinic, verification of demographics and health insurance, and completion of all paperwork necessary for a valuable visit with your provider.
A late show is any patient who arrives to the clinic 15 minutes after their scheduled appointment time. Please understand that being late for your appointment affects ALL following appointments. If you arrive 15 minutes or more past your scheduled appointment time, you will be offered the options to wait until the provider is free to see you or to reschedule your appointment.
APPOINTMENT CANCELLATION POLICY
An appointment is designated a no-show when a patient does not keep a scheduled appointment or cancels an appointment without sufficient notice to rebook the appointment slot (usually 24-hour notice). Failure to cancel your appointment within the time frame above will result in you being designated as a “no-show.”